The Importance of Preappointing Patients for Hygiene Visits 🦷

Scheduling every patient for their next hygiene visit before they leave is key to maintaining a high preappointment rate, boosting patient retention, and driving practice growth. While some patients may schedule proactively, many don’t, which is why TeamCare created staff workflows within the "Checkouts" tool to simplify preappointment tracking.

Target Preappointment Rates
Top practices have a pre-appointment rate 97%. New practices should aim for 95% within the first month and work towards 97% or greater by the second month.

Verifying "Prime Time" Hygiene Preappointments
"Prime time" appointments refer to the most desirable slots—early mornings, evenings, and weekends. Ensuring these slots are filled is crucial for optimal patient show rates and retention. Essentially, Prime time = any space outside of a typical 9-5, M-F window when most people are working.

TeamCare helps practices verify and schedule hygiene visits during prime time hours, increasing preappointment rates in less than a month.

Target Preappointment Rates for Prime time.
Top practices schedule 80% of hygiene visits during prime time hours. New practices should aim for 60% within the first month and work towards 80% by the second month.