Why aren't there any appointments in my Checkouts list?

Checkouts relies on an appointment having a COMPLETED status in your PMS. If you don't see a patient in your TeamCare Checkout list, it is likely because their appointment is still marked as "In-Progress" or "Arrived."

Look for the Color Change

In most systems, an active or "In-Progress" appointment is shown in bright colors (like the pink, green, and blue blocks).

> Note: The appointments above are still "colored," which means TeamCare sees them as currently in the chair.

Why do I need to "Complete" the appointment?

TeamCare waits for the "Completed" status (which usually turns the appointment a darker shade or grey in your PMS) for a few reasons:

• Accuracy: It ensures the patient’s visit is actually over.

• Status Tracking: If an appointment isn't completed, the system thinks the patient might still be scheduled for later or could potentially "break" the appointment.

• Automation: The "Completed" status is the "green light" that tells TeamCare to move the patient into your checkout workflow so you can begin your post-visit duties.

Pro Tip: If a patient is standing in front of you but isn't on your list, head to your schedule and ensure the clinical team has marked the appointment as Complete.