What Are Reviews?
Last updated: July 22, 2026
Overview
The Reviews feature brings your practice's real online reviews — primarily from Google — directly into TeamCare, attributes each review to the team members who earned it, notifies your staff, and can even pay out a bonus for great reviews.
It's the other half of your reputation workflow:
Review Requests asks patients to leave a review (by text, after their visit).
Reviews (this section) collects and works with the reviews patients actually leave.
Once set up, Reviews runs mostly on its own: TeamCare checks Google for new reviews, figures out which patient and which staff each review belongs to, emails a celebratory "New Review" to the team, drops it on a leaderboard, and — if you've turned on the incentive — credits a bonus for every 5-star review.
What Reviews Does
Capability | What it means |
|---|---|
Automatic Google sync | New Google reviews are pulled into TeamCare automatically, on their own schedule. |
Staff attribution | Each review is linked to the team members who treated that patient — automatically when possible, and editable by managers. |
New-review notifications | An email goes out when a qualifying review comes in, celebrating the team involved. |
Leaderboard & dashboards | See who's earning the most reviews, your average rating over time, and every review in one place. |
Five-Star incentive | Optionally pay staff a bonus for each 5-star review, split however you choose. |
Where to Find It
Reviews lives under Marketing → Reviews (star icon). It has two tabs:
Overview — headline metrics: average rating, recent review count, and a breakdown by platform.
Logs — the full list of every review that's come in.
From there you can open any individual review, view the leaderboard, and see the rating trend chart.
Settings for Reviews are under Settings → Marketing → Reviews.
Supported Platforms
Reviews can hold reviews from Google, Facebook, Yelp, internal feedback (for example, ratings captured through Review Requests), and other sources. The automatic sync focuses on Google; reviews from other platforms can be logged manually.
What You Need
A Google location connected — your practice's Google Place ID must be set so TeamCare knows which listing to read. See Syncing Reviews from Google.
The Reviews sync enabled (it's on by default).
The Analytics module on your subscription — Reviews is part of the analytics/marketing tooling and is permission-gated.
Article Index
Syncing Reviews from Google — How Google reviews are pulled in, connecting your location, and the sync toggle.
Attributing Reviews to Staff & Notifications — How reviews get linked to team members and how the "New Review" email works.
Viewing Reviews & the Leaderboard — The Overview, Logs, dashboard, rating chart, and staff leaderboard.
The Five-Star Review Incentive — Paying staff a bonus for 5-star reviews.