Resolving "Your account is not approved yet" error message

If you or your team members are seeing a message that says "Your account is not approved yet" when trying to log into TeamCare, this is typically a backend issue that our support team can resolve quickly.

What causes this error?

This error occurs when user accounts get stuck in an incorrect approval status during the invitation process. It can happen to both new users who have just been invited and existing users due to system issues.

How to resolve this issue

Since this is a backend system issue, you'll need to contact our support team to have the account status corrected. Here's what to do:

1. Contact TeamCare support at support@teamcaredental.com

2. Include the following information in your message:

   • The name and email address of the affected user(s)

   • When the user was invited or when the issue started

   • A screenshot of the error message if possible

3. Our support team will adjust the account status and push it through the approval process

What to expect

This is typically a quick fix that our support team can resolve within a few hours during business hours. Once resolved, the affected user should be able to log in normally without any additional steps required.

The issue affects login across all devices, so once it's fixed, users will be able to access TeamCare on both computers and mobile devices like iPads.