How do I deactivate or mark a patient as "do not call"?

Last updated: February 26, 2026

When you need to remove a patient from receiving reactivation calls (e.g., if they move away, leave the practice, or request no further calls), you can mark them as "do not call" through the Reactivation Tool.

Marking a Patient as Do Not Call

  1. Open the Reactivation Tool

  2. During a Reactivation Attempt, click the "deactivate" result option

  3. Add a required note explaining the reason for deactivation

Note: Deactivating a patient in TeamCare's Reactivation Tool only removes them from reactivation calls - it does not deactivate them as a patient in your Practice Management System (PMS).

Setting Up Notifications

Practice managers can receive notifications when patients are marked as inactive. Contact your account representative to configure these notification settings.

Managing Deactivation Status

To modify a patient's deactivation status:

  1. Navigate to the Patient Deactivations section

  2. Locate the patient in the list

  3. Use the "Delete" button to remove their deactivated status

Patient Deactivation management interface showing options to manage patient status

Automatic Status Updates

Patient deactivation status is also automatically updated when:

  • A deactivated patient schedules a new hygiene or exam appointment

  • The patient appears in the upcoming appointments list

The reactivation leaderboard includes an "upcoming" column that shows patients scheduled for future appointments, making it easier to track reactivation success.