How do I change my call attempt outcome?

Last updated: February 26, 2026

When making reactivation calls through TeamCare's Hygiene Reactivation tool, it's important to understand how call outcomes are tracked and credited.

Recording Call Attempts

When you make a call through the Hygiene Reactivation list (found under Get Involved > Reactivation > Hygiene Reactivation), you'll log the outcome in the Call Form. Common outcomes include:

  • Voicemail left

  • Appointment scheduled

Credit for Attempts and Outcomes

The reactivation tool tracks two key metrics that both need to be true to get credit:

  1. Call Attempts: Making the attempt, regardless of the immediate outcome (e.g., leaving a voicemail)

  2. Attended Appointments: When the patient shows up to their scheduled appointment

If you leave a voicemail and the patient calls back later to schedule, you don't need to modify the original call record. The system will automatically track both your attempt and the eventual attendance when the patient shows up for their appointment.

"Attended" Status

The "attended" status indicates that the patient has completed their scheduled appointment. This status is updated automatically in the system when the patient attends their appointment.