Why does my checkout say "Appointment is not yet completed"?
Last updated: October 7, 2026
When you open a checkout, you may see: "Appointment is not yet completed. Must wait until patient visit is done." Here's why, and what to do.
Why it happens
TeamCare unlocks a checkout once your practice management software (PMS) tells us the appointment is complete. That information arrives through your PMS sync. So if you just set the appointment to complete in your PMS, TeamCare may not know yet.
What to do
- Make sure the appointment is set to complete in your PMS.
- Give it about 10 minutes for the sync to bring the update over, then refresh the checkout.
- Still seeing the message? Your sync may be paused or behind. Reach out through the help chat and we'll check your sync right away.