Troubleshooting Sync Issues with TeamCare

Last updated: February 26, 2026

If your Practice Management System (PMS) data isn't matching up with TeamCare, we’re here to help. Use this guide to identify the issue and get our technical team on the case.

Common Sync Symptoms

  • Missing Data: Patient info or appointments aren't appearing.

  • Report Errors: Daily reports show zeros or incorrect totals.

  • Production Gaps: Provider production data doesn't match your PMS.

  • Notifications: You’ve received a "Data Disconnected" email.

How to Resolve the Issue

The most efficient way to fix a sync interruption is to book time directly with our installations team.

1. Schedule a Fix Use our Installations Support Scheduler to pick a time for our team to jump on your server. This is the fastest path to a resolution.

2. Prepare for Remote Access To allow our team to troubleshoot, please have Splashtop ready:

  • Go to sos.splashtop.com.

  • Download and run the application.

  • Have the 9-digit access code ready for your scheduled call.

Why Syncs Break

Most issues are caused by routine environment changes, such as:

  • Server Updates: Reboots or PMS software updates.

  • Network Changes: New routers, firewalls, or internet providers.

  • System Migrations: If you have recently switched PMS platforms, a full reinstallation is usually required.

Note: While we work on the fix, we may pause your daily reports to ensure you don't receive inaccurate data.