If a team member hasn't created their login yet after receiving an initial invitation, you can easily resend the invitation through the team management dashboard.

Steps to resend an invitation

1. Navigate to your team management dashboard where you can see a list of all team members

2. Locate the team member who needs a new invitation in the user list

3. Click the Profile button next to their name

   

4. In the user's profile page, look for the Invitation Pending panel

5. Click the Re-Send Invite button

The team member will receive a new invitation email with instructions to create their login and access the platform.

What if you're not seeing this message?

Password reset

If you do not see this screen, it is likely that you already have an account and have logged in. In that case, please proceed with a password reset to regain access.

A direct link to reset password is listed here: Reset Password Link