We got a new office server and TeamCare stopped syncing
Last updated: October 7, 2026
Did your office install a new server or replace the computer that runs your practice management software (PMS)? If you're now getting "not synced" emails or your data looks out of date, this is why.
Why it happens
TeamCare reads your data through a small sync connector installed on the server where your PMS lives. When that server is replaced, the connector doesn't move over automatically, so the sync stops.
What to do
- Reach out through the help chat and let us know you have a new server. We're happy to call you right away.
- We'll walk you or your IT person through reinstalling the connector on the new server. It usually takes just a few minutes.
- Once it's reinstalled, your data catches up on its own.
Prefer to pick a time? Book an install session here: Install support.
Tip
Planning a server change? Let us know ahead of time and we'll help you move the connector the same day, so there's no gap in your data.